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The Most Common Complaints Against Moving Companies

Published by Chris Townsend

The Most Common Complaints Against Moving Companies

Complaints happen in every service industry, and it’s pretty common with moving companies. If you’ve done any research online, you’ve likely encountered message boards, websites, and consumer complaints that reflect on the poor quality of service they’ve received from a mover. Luckily, many of these mishaps can be avoided if you’re aware of the red flags to look out for when choosing a moving company. If you follow the tips in the link above, you’ll be able to avoid the most common problems that people encounter when moving, which include the following most common issues.

common complaints against moving companies

Inaccurate Price Quote

One of the first communications you’ll likely have with a moving company will likely include a price quote. There are many benefits to this system, such as allowing you to get an idea of what the cost is from different companies and compare them before making a commitment. However, it can also cause problems for consumers when they receive an estimate that is inaccurate or doesn’t match up with the final cost. There’s a few reasons this can happen, but it ultimately makes for a bad experience. While moving companies do the best they can to provide the most accurate quote in most cases, you can definitely help them home in their accuracy by providing all the required information and ensuring its accuracy. There can be unforeseen circumstances that cause the price to go higher than expected, but in general, companies should be able to give you an estimate that closely matches the final price.

Three Movers is one of the top moving companies in the U.S.! We cater to customers from every corner of the U.S., whether they’re moving across town or across the country! To learn about our affordable, professional moving services, or if you’d like a FREE moving quote today, call us at (888) 202-0036! All estimates are FREE of charge and require no payment or obligation on your part!

Poor Communication

Lack of communication or generally poor communication is another problem that many people encounter when moving. Any time you’re hiring someone to do a job, particularly one that isn’t all that cheap, there is an expectation of good communication. When you hire a mover, you’ll need to coordinate pickup times and dates, as well as expected delivery time, and clear explanation of the services you’ll receive. Any misstep involving proper communication can through off scheduling and make even the most simple move into a difficult situation full of delays and unexpected costs.

common moving complaints

Delayed Pickup or Delivery

One quality of a good mover is good communication and among the most important aspects of that involves being clear about pickup and delivery times, including any delays that may occur. You have to set time out of your schedule to be prepared for movers and it can be really frustrating if they don’t show up when expected, forcing you to reschedule and set aside more time than you anticipated.

Damaged Items

Few things are more irritating than having movers unload the truck, only to find out that some of your belongings have been damaged. It’s not necessarily a common occurrence, at least among experienced moving companies, but it is one of the main complaints that are lodged against them. Valuation covers damages to your items with any licensed mover, but that valuation is typically only $.60 per pound, which doesn’t cover the full cost of many items. If you have any concerns that something may be damaged when moving, and that you won’t be fairly compensated for if it does, you can purchase additional valuation coverage, which is recommended for higher valued items.

Chris Townsend is a moving professional and relocation expert that has more than 10 years of experience in the moving industry. With a background that includes working in virtually every aspect of the company, he has distinguished himself as an integral part of our operations with expertise in all things related to moving. Chris has a keen eye for detail and brings intelligence and passion to every project he’s involved with.

While getting his degree in communications from Santa Clara University, Chris started out with the company working in the field as part of our team of professional moving associates. Following graduation, he was promoted to our main office, where he has thrived in a role that involves increasing responsibility and requires him to wear many different hats. Some days, you may find him answering the phone and providing moving estimates, others he may be writing for our moving blog, and another day he may be coordinating a large corporate moving job or helping us with our marketing efforts. Chris has authored many of our in-depth moving guides, as well as provided our clients with information and advice to handle the complexities of their upcoming moving plans. Simply put, there’s nothing he can’t do and we wouldn’t be where we are today without him.

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